Get your refund
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
🔹Book with obvious signs of use
🔹Any item not in its original condition is damaged or missing parts for reasons not due to our error.
🔹Any item that is returned more than 3 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank/bkash/nagad account.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lubnaz.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lubnaz.com and send your item to our address.
Shipping Returns
To return your product, you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at +880 1322-636364 for questions related to refunds and returns.